Privacy Policy

Privacy Policy for Docqme Business Control

Last Updated: October 17, 2025

Webgyor Group LLC (“Webgyor”, “we”, “our”) values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data when using Docqme Business Control (“App”), available on iOS and Android.

By using our App, you agree to the terms outlined below.

1. 1. About Us

   • Company: Webgyor Group LLC
   • Address: Sharjah Media City, United Arab Emirates
   • Email: info@webgyor.ae
   • Phone: +971 50 3545147
   • Data Protection Officer (DPO): dpo@webgyor.ae

   Our support team is happy to assist with any App-related queries. Please communicate politely, as offensive messages may not receive a response.

2. 2. Scope of This Privacy Policy

   This Policy applies to:

   • Data you provide when using the App
   • Business records uploaded to the App (MOUs, trade licenses, staff records, and other sensitive documents)
   • Interactions with App features and services

   We do not knowingly collect data from individuals under 16. If you are under 16 or representing such a person, contact us immediately.

3. 3. Information We Collect

   a) Personal and Business Data

   • Name, email address, phone number
   • Business documents stored or uploaded in the App (MOUs, trade licenses, staff records, etc.)
   • Account credentials and preferences

   b) Technical Data

   • Device information (model, OS, IP address, language, time zone)
   • App usage logs and crash reports
   • Analytics identifiers for App performance and improvement

   c) Payment Data

   • Subscription details and payment history (through App Store or Google Play)

   d) Support and Feedback Data

   • Support request details, attachments, and logs (if shared)
   • Feedback or survey responses

4. 4. How We Use Your Data

   We use your data for the following purposes:

   • App Functionality – To provide and maintain App features.
   • Business Records Management – To store, organize, and synchronize your documents securely.
   • Support & Communication – To respond to requests, troubleshoot issues, and provide assistance.
   • Improvements & Analytics – To improve App performance, security, and user experience.
   • Payments & Compliance – To process subscriptions, comply with laws, and maintain records.
   • Marketing (Optional) – To send App tips, updates, or promotions with your consent.

5. 5. Legal Basis for Processing

   Depending on the type of data, we rely on:

   • Performance of a contract – For App functionality and subscriptions.
   • Legal obligation – To comply with laws (e.g., tax or financial regulations).
   • Legitimate interests – For improving services, App security, and fraud prevention.
   • Consent – For marketing or optional features.

6. 6. Data Sharing

   We do not sell your data. We may share information with:

   • Service providers & contractors – To operate, maintain, and improve the App
   • Government or legal authorities – To comply with legal obligations or prevent fraud
   • Analytics partners – To improve performance (pseudonymized or anonymized where possible)

   We ensure contractual and technical safeguards to protect your data when sharing.

7. 7. Data Storage & Transfers

   • Local storage & cloud sync: Your documents are securely stored on your device or on trusted cloud services.
   • International transfers: Data may be processed outside the UAE, including countries with different privacy laws, with GDPR-compliant safeguards in place.

   Retention

   • Account and App usage data: retained for 6 years after account deletion or subscription end
   • Payment records: retained per legal obligations
   • Feedback and support logs: up to 3 years

8. 8. Security Measures

   We implement:

   • End-to-end encryption for document storage and transfer
   • Encrypted backups and secure cloud integration
   • Two-factor authentication (2FA) and password management policies
   • Regular security audits, updates, and staff training

9. 9. Your Privacy Rights

   Depending on your region, you may have the following rights:

   a) EEA & UK Residents

   • Access, correct, delete, or restrict processing of personal data
   • Data portability
   • Object to processing or withdraw consent
   • File a complaint with a local Data Protection Authority

   b) US Residents (CCPA & state-specific rights)

   • Access, delete, or correct personal information
   • Opt-out of sale of data (we do not sell your data)
   • Opt-out of certain data processing for marketing or profiling

   c) Canada Residents

   • Access, correct, delete, or transfer personal data
   • Object to automated decision-making
   • File a complaint with the Office of the Privacy Commissioner of Canada

   To exercise your rights, contact info@webgyor.ae. We will respond within 30–60 days depending on applicable law.

10. 10. App Features & Special Data Handling

    • Document storage & sync: All files are encrypted; optional cloud integration follows provider policies.
    • Air Gestures & AI Tools: Data processed on-device; no personal data is stored externally.
    • Transcription & Smart Eraser: AI models work locally; input data is not transmitted.

11. 11. Cookies & Tracking

    We may use cookies or analytics tools for App performance and troubleshooting.

    You can opt-out via device settings.

12. 12. Updates to this Privacy Policy

    We may update this policy to reflect changes in laws or App features. You will be notified via the App or email. Continued use of the App constitutes acceptance of updated terms.

13. 13. Contact Us

    Webgyor Group LLC
    Sharjah Media City, UAE
    Email: dpo@webgyor.ae
    Phone: +971 50 3545147